Most teams lose hours every week to problems that should never have reached them. We monitor, patch and support the whole estate so your people can get on with their work.
Proactive monitoring, patching and support across the whole estate.
We run remote monitoring and management across servers, endpoints and network devices, so faults and missed patches surface as tickets on our side before they become outages on yours. It sits under one agreement with predictable per-user or per-device billing, rather than call-out fees that effectively punish you for asking.
What is included
Remote monitoring and alerting across servers, endpoints and network devices
Patch management for operating systems and third-party software
Endpoint protection deployment and administration
Asset inventory and hardware lifecycle tracking
Predictable monthly billing with no per-incident charges
First-line support your people can reach without waiting in a queue.
A named team that answers the phone, picks up the chat and works the queue — password resets, device problems, access requests and the hundred small things that stop people working. Tickets are triaged against agreed priorities, so a genuine outage never sits behind a printer request.
What is included
Phone, email and chat intake with a named support team
Priority-based triage against agreed response targets
Secure remote takeover for faster resolution
Starter, mover and leaver runbooks
Monthly reporting on ticket volume, themes and resolution times
Independent assessment and roadmapping on a virtual CIO model.
Strategic input without hiring a full-time IT director. We assess what you have, where the risk actually sits, and what the next one to three years should look like — then keep that roadmap current as the business changes, rather than letting it age in a drawer.
What is included
Infrastructure, security and resilience assessments
Multi-year technology roadmaps tied to business plans
Budget planning and licence rationalisation
Vendor selection, contract review and negotiation support
Regular strategy reviews with your leadership team
One agreement covering the whole estate, billed predictably.
The umbrella arrangement: monitoring, support, patching and vendor management under a single contract with one team accountable for the outcome. Where individual services answer a specific need, this is the wrapper that makes them a single relationship rather than a set of separate ones.
What is included
One agreement across support, monitoring and maintenance
Board-level input on where the technology spend should go next.
Independent guidance for the decisions that sit above day-to-day IT: what to invest in, what to retire, what a merger or a new site actually requires. Delivered as a working relationship with your leadership rather than a document produced once and filed.
What is included
Multi-year investment planning tied to business objectives
Board and leadership reporting in plain language
Merger, acquisition and new-site technology planning